FAQ
Frequently Asked Questions (FAQ)
Updated: July 18, 2025
If you have a question that’s not answered here, feel free to contact us.
🛍️ Orders & Payments
Q: What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.
Q: Can I change or cancel my order after placing it?
We process orders quickly. If you need to change or cancel, please contact us within 1 hour of placing your order. Once it ships, we can't make changes.
Q: Do you offer discounts or promo codes?
Yes! We occasionally run sales and offer promo codes to email subscribers. Subscribe to our newsletter to stay updated.
🚚 Shipping & Delivery
Q: How long does shipping take?
Standard shipping typically takes 3–7 business days. Expedited options are available at checkout.
Q: Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping fees and delivery times vary based on location.
Q: How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number and link.
🔁 Returns & Refunds
Q: What is your return policy?
You may return unused items within 30 days of delivery. Items must be in original packaging and condition. See our Return Policy for full details.
Q: How do I start a return?
Email us at usamadropship2@gmail.com with your order number and reason for return. We’ll guide you through the process.
Q: When will I receive my refund?
Refunds are processed within 5–10 business days after we receive and inspect your return.
👤 Account & Security
Q: Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, manage preferences, and speed up future purchases.
Q: I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and follow the instructions to reset your password via email.
🔒 Privacy & Safety
Q: Is my personal information safe?
Yes. We use secure encryption protocols to protect your data. View our full Privacy Policy for more details.
Q: Will my information be shared with third parties?
No. We do not sell or share your personal data with third parties without your consent.
🧾 Products & Stock
Q: How can I find out when an item is back in stock?
Sign up for restock notifications on the product page or contact our support team.
Q: Are your products covered by warranty?
Yes. Most items come with a 1-year warranty. Warranty details are listed on individual product pages.
📞 Still Need Help?
We’re here to assist you!
Email: usamadropship2@gmail.com
Phone: 0343-0877192
Hours: 24 Hours Open